Frequenty Asked Questions (FAQ)
If I buy something that doesn’t fit how do I exchange it?
Answer: You can return or exchange your order within 30 days of order. Please email email@example.com.
Please note that you will be responsible for the return shipping charges. Any shipping charges paid for outbound shipping are non-refundable.
Do the Leather gloves stretch?
Answer: Yes. These gloves are made from natural grain leather. The gloves should feel tight when you first get them because they will stretch with use.
Do I need to treat the glove with anything? How do I take care of it?
Answer: You do not need to treat our gloves with anything initially. As you start to use them, we do recommend that you use a quality leather cleaner or conditioner occasionally.
Do you have a brick and mortar?
Answer: We do not. Our goal is to build the clothing brand out through the website.
Where are the gloves made?
Answer: These gloves were designed in Seattle, USA but manufactured in our family owned facility in Pakistan.
I'm having difficulty placing an order?
Answer: Please contact our support team via the following email: firstname.lastname@example.org.
I want to buy a product that is out of stock. Can I pre-order it?
Answer: Please contact our support team, they will tell you if it is possible to pre-order the product you are looking for (email@example.com)
What payment methods are accepted?
Answer: Purchases made on this website can be paid by credit or debit card (VISA, MaterCard, American Express), Paypal, Amazon Pay, Apple Pay and Google Payments.
Can I amend my order once placed?
Answer: Yes, please contact our customer service through firstname.lastname@example.org.
How do I know if my order was successful?
Answer: You will receive an email to the email you have indicated in the purchase process. If you do not receive the email in the hours after your order, please check your spam. If the email is also not found in your spam, please contact our support team, you may have mistakenly entered your email. Contact: email@example.com.
What if my order is incorrect?
Answer: Don't worry, contact our support team, they will solve your issue (firstname.lastname@example.org).